Legal
Privacy policy
This policy explains what DC Wooden Spools collects when you use dcwoodenspools.com or send the desk a request, why, and what you can ask us to do with it. In short: we collect what you put in the request form, plus basic analytics about how the site is used, and we use them to answer you and run the site.
From the reel desk · Checked 9 November 2026
What we collect
When you send a request, we collect what you enter: what you need (sell, recycle, pickup or buy), the product, condition, quantity, your answers about reel size, material and frequency, company, address, name, email, phone, timeframe, message and, if you tick it, your consent to text messages. We also record the page you sent it from and how you arrived at the site, so we know which pages are useful.
When you browse, we use PostHog analytics, loaded through this site's own domain, to count page views and see how the site is used. PostHog stores an identifier in your browser so visits can be counted. Session recordings, if made, mask what you type into form fields.
We do not sell your information.
Why we use it
- To answer your request: to quote, schedule a pickup or delivery, and talk to you about it.
- To keep a record of what was collected or delivered.
- To improve the site and its guides.
Who sees it
The desk and the service providers that run the site and its request system: our hosting provider, our lead and customer management system, our analytics provider and our email provider. They process it for us and not for their own purposes. We will disclose information if the law requires it.
Text messages
If you tick the text message box, we may text you about your request. Message and data rates may apply. Reply STOP to stop.
How long we keep it
As long as we need it to deal with your request and keep business records, and then we delete it or make it anonymous.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by emailing info@dcwoodenspools.com. You can block analytics with your browser's privacy settings or an ad blocker; the site still works.
Changes
If this policy changes, the new version will be posted here with its date. Last updated 9 November 2026.